The Services Opportunity Hiding in Your Microsoft Base
Monday 12 October 2026
Live webinar on Microsoft Teams
40 mins, including open Q&A
Why this session
Almost every Microsoft partner has customers running a legacy PBX alongside Teams. Your customers are already paying for the platform that could replace it, which makes this one of the most valuable and most overlooked services conversations in your base.
The problem isn’t convincing customers to move. It’s that the migration itself feels risky: number porting, call flows, emergency calling, the fear of breaking something that currently works. That hesitation is why so many of these opportunities never get opened, and why the margin goes to whoever opens them first.
In this Challenge Call, we tackle both halves of the problem in one session. You’ll learn how to identify which of your accounts are ready for the conversation and what it’s worth, and then watch a Konekt specialist walk through how the migration is actually structured, sequenced and de-risked, with the critical steps demonstrated live.
What we’ll cover
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The trigger signals that tell you a customer is ready for a Teams Phone conversation
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What a legacy PBX migration is worth to your business, in services and recurring revenue, not just licences
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How to open the conversation without slowing the deal or overpromising
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How a legacy PBX to Teams Phone migration is structured and sequenced from first assessment to cutover
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Direct Routing design and SBC configuration, with the key steps demonstrated in a live environment
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Number porting: sequencing, risks and how cutover failures are avoided
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Dial plans and call routing for businesses with complex existing call flows
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Emergency calling compliance, and how to meet it without stalling the project
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How post-go-live support becomes a recurring revenue conversation
What you’ll leave with
- A clear picture of how a legacy PBX to Teams Phone migration actually runs, and where the complexity really sits
- A practical way to identify which of your own customers are ready for the conversation
- Confidence to say yes to these projects, knowing Konekt delivers the technical work behind your brand
- The chance to put your own questions to certified engineers, submitted in advance or asked live
- A direct line to book a follow-up call and map the opportunity across your own customer base
Your hosts
Dietmar Kraume
Dietmar Kraume Director of Services at Konekt hosts the session, frames the commercial opportunity, and leads the live technical walkthrough.
Who should attend
This session is built for Microsoft partners: resellers, MSPs and CSP partners with an M365 customer base. If you’re already having Teams Phone conversations and hitting technical walls, you’ll see how the hardest parts get handled. If you haven’t started yet, you’ll see what the opportunity looks like and what delivery involves before you commit to anything.
Tip: register with a colleague. The first half is built for commercial leads, the second for whoever sanity-checks delivery, and the session works best when both are in the room.
Save your place
Registration takes under a minute. You’ll receive the joining link by email, plus a reminder before we go live. Everyone who registers gets the recording, whether or not they attend.
One real challenge, worked through live.
Join the first Konekt Challenge Call and leave knowing exactly where the Teams Phone opportunity sits in your customer base, and how it gets delivered without hiring a single engineer.
