Key IVR

One secure platform for every payment conversation.
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Take payment anywhere. Keep card data nowhere.

Key IVR

Every time a customer reads a card number to an agent, leaves it in a call recording, or pushes it through an internal system, the business moves into PCI scope – and carries the audit burden, the cost, and the breach risk that comes with it.

Key IVR takes that risk off the table. It’s a PCI-DSS Level 1 certified omnichannel payment platform that lets businesses accept secure payments across phone, online, SMS and web chat from one compliant platform – available 24/7, in 14 languages, integrated with 150+ systems. Card data never enters your customer’s environment. Ever.

Through Konekt, Partners can position Key IVR as a high-margin, recurring-revenue payments proposition – wrapped in the discovery, implementation and managed services that turn a compliant platform into a complete, sellable solution.

Proven where it counts

£2bn+

processed securely through the Key IVR platform every year

98%

average open rate on Click-to-Pay SMS payment links

3 months

typical payback period on an automated payment IVR

Up to 75%

lower transaction cost with Pay by Bank vs. card, and zero chargebacks

Built for secure payments, end-to-end

Key IVR covers three core payment categories – each available standalone or as one fully connected omnichannel platform. Your customers add the channels they need now and scale into the rest later, with no change to their telephony or merchant services.

With Key IVR, your customers can:

  • Remove card data from agents, systems and call recordings – full PCI de-scope
  • Cut cost-per-collection by automating payment-only calls
  • Lift conversion with frictionless, fully branded payment journeys
  • Take payment 24/7, 365 days a year – with or without an agent
  • Eliminate fraudulent chargebacks with 3DS2 protection
  • Add new payment methods without expensive checkout plugins

Three ways to take payment:

IVR Solutions

Automated telephone payments, 24/7, no agent required. From a dedicated payment line to AI and agent pass-off that hands the call to a secure IVR mid-conversation and reconnects once payment is complete.

Agent Assist

Secure phone payments with the agent on the call throughout the process. DTMF suppression masks the card tones so the agent hears nothing, the customer notices nothing, and the payment is fully de-scoped. Priced per concurrent payment – not per agent seat.

Digital Payments

Branded Click-to-Pay links across SMS, email, WhatsApp and web chat, plus a fully branded PCI-DSS Level 1 web portal. Apple Pay, Google Pay, PayPal, Pay by Bank and Direct Debit, added on demand.

Why Konekt & Key IVR?

Working with Konekt gives Partners more than a vendor relationship. It gives you the commercial structure, technical depth and hands-on support to position, sell and deliver Key IVR with confidence.

You stay front of house. We work behind the scenes as your technical delivery partner – scoping, deploying and supporting every payment solution under your brand. You’re the face. We’re the engine.

Together, Konekt and Key IVR help Partners:

Add a recurring-revenue payments line to the portfolio – with distributor margin built in
Sell with confidence using battlecards, training and objection handling
Win deals with pre-sales support – we’re in the room with you, from scoping to demo
Wrap every solution in Konekt Discovery, Implementation and Maintenance services
Pair Key IVR with Konektor’s managed Teams, Zoom and Webex telephony for a joined-up voice-and-payments offer
Deal with one contract, one invoice, one escalation point

Secure, certified, trusted at scale

PCI-DSS Level 1 Service Provider (v4.0.1)
ISO/IEC 27001 certified
VISA QSA assessed service
30+ merchant service providers supported
150+ platform integrations
14 languages, available 24/7, 365 days a year
Supplier agnostic – no change to existing telephony or merchant services
Discover how our technical expertise and managed services can help you grow.
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Ready to make Key IVR part of your success story?

Let’s talk about how we can work together.

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