[Newbury, UK – Thursday 21st May 2026] – Konekt today announces the addition of PolyAI to its growing portfolio of best-in-class customer experience (CX) solutions, reinforcing its commitment to enabling partners to deliver intelligent, scalable, and future-ready customer engagement solutions.
As organisations face increasing pressure to modernise customer service operations while maintaining quality and controlling costs, the introduction of PolyAI provides Konekt partners with a powerful, enterprise-grade dialog AI platform purpose-built for customer conversations.
Konekt partners can now offer a stronger, more robust proposition to their customers, with a complete, end-to-end CX ecosystem – bringing together complementary technologies across voice, collaboration, contact centre, and AI to deliver more impactful customer outcomes and larger, more strategic opportunities.
Enterprises use PolyAI’s Agentic Dialog Platform to build, run, govern, and improve dialog agents at scale for their most demanding customer conversations. Powered by Raven, a proprietary dialog model trained on more than a billion conversations, the platform delivers measurable outcomes including reduced handling times, improved customer satisfaction, and significant operational efficiencies.
A Strategic Addition to the Konekt Portfolio
The addition of PolyAI enhances Konekt’s CX proposition by enabling partners to deliver fully integrated, end-to-end customer experience solutions. Through its wider ecosystem, Konekt empowers partners to bring together communication, automation, and insight into a single cohesive solution – helping them lead more strategic conversations, expand deal value through complementary technologies, and drive sustained revenue growth through cross-sell and upsell opportunities.
“Konekt is the kind of partner we look for as we continue to scale our channel presence: deeply embedded in their customers’ businesses and trusted to bring the right solutions at the right time,” said Michael Cibelli, Vice President, Channel at PolyAI. “Konekt partners can now access our enterprise-proven platform, backed by a team committed to their success.”
PolyAI stands apart through:
- Dialog AI purpose-built for customer conversations, trained on billions of real-world interactions
- Proven enterprise performance, delivering 391% ROI according to a Forrester Total Economic Impact study
- Global scalability, supporting deployments across 75 languages and 25+ countries
- Strong fit for regulated industries, including financial services, healthcare, and beyond
By integrating PolyAI into its portfolio, Konekt enables partners to offer a differentiated CX proposition – combining automation, insight, and human-like engagement at scale.
Unlocking Greater Value for Partners
For Konekt partners, this partnership opens up new revenue streams and value-led conversations. With PolyAI integrated into the Konekt portfolio, partners can:
- Lead with AI-driven CX transformation, backed by proven ROI
- Expand into new opportunities across automation, contact centre, and customer engagement
- Deliver solutions that combine multiple technologies into a single, cohesive proposition
- Differentiate in a crowded market with a trusted ecosystem of best-in-class vendors
Driving the Future of Customer Experience
As AI continues to reshape the CX landscape, Konekt’s partnership with PolyAI ensures its partners are equipped to lead those conversations.
“The addition of PolyAI reflects our continued investment in helping partners lead the next generation of customer experience conversations,” said Joel Chimoindes, CEO at Konekt. “Our partners are looking for ways to differentiate, drive greater customer value, and unlock new revenue streams through AI-led transformation. By combining PolyAI with the wider Konekt ecosystem, we can help partners deliver complete end-to-end CX solutions that are scalable, strategic, and built for the future.”
Together, Konekt and PolyAI will support organisations in transforming customer service from a cost centre into a strategic driver of growth, insight, and competitive advantage.
About Konekt
Konekt is your trusted growth partner for cloud communications across the UK, Benelux, DACH, and France. We empower corporate resellers, ITSPs, and MSPs to capture opportunities in vendor ecosystems like Zoom and Microsoft Teams. Partner with us to extend your capabilities, leverage our expertise, and unlock fresh revenue streams.
Our unique combination of leading vendor partnerships and deep technical expertise helps partners navigate the increasingly complex cloud communications space with clarity and confidence. In a market growing rapidly year-on-year, Konekt is your trusted route to the future of cloud communications and services.
Find out more: www.konekt.tech
About PolyAI
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
